Welcome to molinuke.lt!

This document defines the terms and conditions for using the website https://molinuke.lt, operated by MB “Molinukė”. Please read these terms carefully, as you must agree to them in order to use our services. If you do not agree with any part of these terms and conditions, please discontinue use of the website.

1. General Provisions

1.1. These purchase-sale terms and conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between the Buyer and the Seller, defining their rights and obligations, product purchasing and payment conditions, delivery and return procedures, liabilities, and other provisions related to the sale of goods.

1.2. By placing an order, the Buyer confirms acceptance of these Terms.

1.3. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer completes payment for the goods.

1.4. Order processing takes 1–3 business days. Delivery within Lithuania typically takes 3–5 business days.

2. Buyer’s Rights and Obligations

2.1. The Buyer agrees to pay the agreed price for the ordered goods and accept delivery.

2.2. The Buyer must provide complete, accurate, and truthful information. In case of false or misleading data, the Seller reserves the right to cancel the order.

2.3. If the Buyer’s details change, they must inform the Seller immediately.

2.4. The Buyer has the right to withdraw from the purchase contract, in accordance with Section 6 of these Terms and relevant EU consumer laws.

2.5. By placing an order, the Buyer agrees to comply with these Terms and applicable legislation.

3. Seller’s Rights and Obligations

3.1. The Seller shall ensure the Buyer can properly use the services provided.

3.2. The Seller respects the Buyer’s privacy and will not share personal data with third parties, except as required by law or with the Buyer’s written consent.

3.3. The Seller may temporarily or permanently suspend the website without prior notice in exceptional circumstances.

3.4. The Seller may unilaterally amend these Terms.

3.5. Order processing begins only after payment has been received.

4. Delivery of Goods

4.1. The Buyer must provide a precise delivery or pickup address.

4.2. The Buyer must accept the goods personally. If the goods are delivered to the indicated address but accepted by someone else, the Buyer may not claim non-delivery.

4.3. Goods are prepared for shipping within 1–3 business days after payment.

4.4. Delivery in Lithuania takes 3–5 business days. Delivery times for other EU or non-EU countries vary. Please contact us directly for international shipping information.

4.5. The Seller is not responsible for delays caused by the Buyer or force majeure circumstances beyond the Seller’s control.

4.6. The Buyer must notify the Seller immediately if a shipment arrives with damaged packaging, incorrect items, or incomplete contents.

4.7. The Buyer must provide photos of the damaged package and/or products via email.

4.8. If a shipment is returned to the Seller due to an incorrect or incomplete address, or not collected from a parcel locker within the holding period, the Buyer must cover redelivery and return shipping costs. If the Buyer refuses to receive the redelivered package and requests a refund, the shipping fee will not be refunded.

4.9. For business (B2B) orders, delivery may take longer due to custom production, quantity, or specific requirements. In such cases, shipping terms are arranged individually.

4.10. In accordance with Article 6.200(4) of the Civil Code of the Republic of Lithuania and relevant EU law, the Seller shall not be liable for delivery delays caused by force majeure events such as supplier delays, transport strikes, epidemics, or other unforeseeable events beyond the Seller’s control.

5. Product Quality and Guarantees

5.1. All product details are provided in individual product descriptions.

5.2. Images may display more than one product or include props not included in the purchase. Product colors may slightly vary depending on screen settings.

5.3. Specific products may come with a quality guarantee. Terms are provided in the product description.

6. Returns and Exchanges Returns are handled according to Directive 2011/83/EU on consumer rights, the Lithuanian Civil Code (Articles 6.362 and 6.363), and Government Resolution No. 738 of July 22, 2014, approving the Retail Trade Rules.

6.1. The Buyer must notify the Seller in writing (by email) to return a product.

6.2. The Buyer has the right to return unused goods within 14 calendar days of delivery, provided the packaging is intact and the product remains in resaleable condition.

6.3. The Seller may refuse to accept returns of goods that were unsealed and are unsuitable for return due to health protection or hygiene reasons, or as otherwise stipulated by law.

6.4. The Seller may reject returns if goods are damaged, labels removed, protective films torn, or items used. 6.5. The Buyer bears the return shipping costs unless otherwise agreed.

6.6. The Seller is not liable for deterioration in product quality due to improper use, handling, storage, or transportation by the Buyer or a third party.

6.7. Refunds are issued only via bank transfer to the original payer’s account.

7. Marketing and Communication

7.1. The Seller may offer promotions and special offers.

7.2. The Seller may change or cancel promotions without prior notice. Changes take effect from the moment they are published.

7.3. All inquiries must be sent to the contact details listed under the “Contact” section of the online store.

8. Personal Data Protection

8.1. By placing an order, the Buyer agrees that their personal data may be used for order fulfillment and related communications.

8.2. The Seller will not disclose personal data to third parties, except when required by law or with the Buyer’s explicit written consent, in accordance with the General Data Protection Regulation (GDPR).

9. Final Provisions

9.1. These Terms are governed by the laws of the Republic of Lithuania and relevant European Union regulations. 9.2. Any disputes shall be resolved through negotiation. If resolution is not possible, disputes will be settled in accordance with applicable Lithuanian and EU legal procedures. If you have any questions, please contact us at: info@molinuke.lt